Return Policy

Return Window

You may return most products within 30 days of purchase for a full refund or exchange. The return period begins from the date of delivery or pickup.

Eligible Items

• New electronics and accessories in original packaging
• Unused items with all original accessories and documentation
• Items with original receipt or proof of purchase
• Products in resaleable condition

6-Month Warranty

All repair services come with a 6-month warranty covering the specific repair performed. If the same issue occurs within this period, we'll fix it free of charge.

Warranty Coverage

• Defects in repair workmanship
• Failure of replaced parts (when using our parts)
• Same issue recurring due to our repair
• Labor costs for warranty repairs

Warranty Exclusions

• Damage from accidents, misuse, or liquid spills
• Normal wear and tear
• Issues unrelated to the original repair
• Damage from unauthorized modifications

How to Return an Item

1. Contact Us: email info@tech2fix.co.za to initiate a return
2. Package Item: Pack the item securely in original packaging if possible
3. Return Method: Bring to our store or arrange collection (fees may apply)

Refund Methods

• Original Payment Method: Refunds are processed to the original payment method
• Cash Purchases: Cash refunds available for cash purchases
• Bank Transfer: Available for larger amounts with proper verification
• Store Credit: Optional store credit with 12-month validity

Processing Times

• Cash Refunds: 2-3 business days upon return inspection
• Card Refunds: 11 business days after processing and return inspection
• Bank Transfers: 2-3 business days after return inspection
• Store Credit: Immediate upon return

Refund Deductions

The following may be deducted from your refund:

• Restocking fee (10% for opened electronics)
• Return shipping costs (if applicable)
• Depreciation for items not in original condition
• Missing accessories or packaging (replacement cost)

Exchange Policy

We offer exchanges for different sizes, colors, or models within the 30-day return window.

Exchange Process

• Same process as returns - contact us first
• Price differences: pay additional or receive refund
• New item must be in stock
• Exchange extends warranty period